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Are you having a technical problem? Send us a message and we’ll get back to you within 24 hours (M-F).
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Common Questions
I am unable to open/print the Course Material documents?
You may be using an outdated version of Adobe Reader. Click here (https://get.adobe.com/reader/) to get the most current version.
What software and hardware is required to run OTC?
OTC can be run on any of the four major browsers, Android and IOS. Our video is hosted by Vimeo using MPEG-DASH. If you are able to play YouTube and Netflix videos, you will have no problem with the OTC videos.
Do you support Adaptive Streaming?
Yes, this means that the rate of transfer will automatically change in response to the transfer conditions. If the receiver isn’t able to keep up with a higher data rate, the sender will drop to a lower data rate and quality.
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