Customer Support

OnToCollege ACT Tech Support

 

Are you having a technical problem? Send us a message and we’ll get back to you within 24 hours (M-F).

 

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General FAQs

Online Course FAQs

Release Notes for 2025-2026

OnToCollege.com - Tech Support Form

Common Questions

What if you have to miss a class?

Please don't miss! If you must miss a session, make it up with one of these options:
1. You have access to online recordings. If you miss a session, watch the video—at no cost—then do the homework before your next class.
2. In-Person students may attend the same session in another location (Lincoln or Omaha)  or join the Live online course.

How to Access Videos and Course Materials

OTC Teachers and School Admins:

  1. Login to OnToCollege.com.
  2. Your Dashboard is your initial screen.
  3. Click the Admin icon in the dark blue left menu.
  4. Click on your school name. This will display all the courses available to your school.
  5. Select a Course from the list to view the videos and materials within the Course.

Students:

  1. Login to OnToCollege.com.
  2. Scroll down past the Dashboard announcements to view the courses you are enrolled in.  Click on the course card to gain access to the prep course.
Change My Password
  1. Click on Account on the left blue sidebar
  2. Click on Settings link
  3. Click on Edit Settings on the right sidebar (gray button)
  4. Check the Change Password box
  5. Enter old password once, new password twice (must be eight alphanumeric characters)
Resetting Student Password For Schools

Some schools do not allow outside emails to be received by their students.  The Forgot Password feature on the login screen will not function in this case.  School Admins and Teachers will need to reset passwords for their students:

1. Click the Admin icon in the dark blue left menu.
2. Click on your school name. Then click People.
3. For the specific student, use the Search People box.  Click on the student's Name.  Click the Reset Student Password button.
4. Enter the new password twice. Passwords must be at least eight alphanumeric characters. Click OK.

What software and hardware is required to run OTC?

OTC can be run on any of the four major browsers, Android and IOS.  If you are able to play YouTube and Netflix videos, you will have no problem with the OTC videos hosted on JW Player.

OnToCollege ACT Tech Support

Test prep can be fun, engaging, and effective. That’s what we offer at OnToCollege. Tens of thousands of students have taken our proven, innovative, and fun ACT® and SAT® courses. After two decades of growth, our team of ACT® certified teachers helps students (and entire high schools) improve their test scores, scholarships, and college choices.

We strengthen scores, confidence, and culture so all students reach their best-fit post-high school destination with minimal debt.

  • ACT® is a registered trademark belonging to ACT Education Corp. (“ACT”). OnToCollege is a member of the ACT® Affiliate Tutor Program.
  • PreACT® and PreACT® 8/9  is a registered trademark belonging to ACT Education Corp. (“ACT”). OnToCollege is a member of the ACT® Affiliate Tutor Program.
  • WorkKeys® is a registered trademark belonging to ACT Education Corp. (“ACT”). OnToCollege is a member of the ACT® Affiliate Tutor Program.
  • SAT® is a registered trademark of the College Board, which was not involved in the production of, and does not endorse, this product.
  • PSAT/NMSQT® is a registered trademark of the College Board and the National Merit Scholarship Corporation, which are not affiliated with, and do not endorse, this product or website.
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